Sim! Caso a fonte desejada não esteja disponível em nosso editor, você pode selecioná-la diretamente na plataforma Google Fonts.

Após a escolha, envie uma solicitação ao nosso time de suporte informando o nome das fontes desejadas. Nossa equipe abrirá um chamado para realizar a inclusão ao seu site.

The recommended specifications are:

• Squared logo: 960x960 pixels;
• Rectangular logo: 960x427 pixels.

To remove ‘Powered by Stays.net’ we charge a 10% of the base monthly fee. If you have interest in this change, it is necessary to contact our commercial team for more information

Just follow our custom image tutorial by clicking here.

To ensure the best results, we’ve prepared a complete step-by-step guide explaining the available options and how to apply them correctly.

👉 Access the full guide on how to add a watermark to your website

No, remember that the website is self-made. The team will help you to use the platform, the other changes must be made by you.

Yes, you can make this change by watching our custom images, click here to see the tutorial.

Não. O time de Web é especializado em personalização e criação de sites dentro do editor Stays. Estruturação de marca (manual de marca, paleta de cores, tipografia, logo) é responsabilidade de agências de marketing ou designers de marca. Nós aplicamos as diretrizes que você já tem definidas no seu site.

We have an article to help you with this migration, click here to read.

You can also ask our support team, via chat, to perform the migration.

No, you can only use one domain or subdomain on your system. The solution for multiple domains is to redirect it to your Stays website, but we do not offer support for this kind of external setting.

To carry out this verification that some platforms such as Google and Facebook ask for, it is necessary to send the codes to the team for configuration, or if your developer has access, just insert the codes in the head of your website.

Just access the following link: youraddress.com.br/sitemap.xml. From this link, you can configure settings on platforms that make this request.

We have an article explaining robots.txt, click here to read it.

If your plan is Agency, so yes, your developer will have access to our hotside codes.

We can integrate external platforms via script, such as Tawk.ko and JivoChat. An option that is already integrated with our AppCenter is AskSuite. We have an article explaining step by step how to make this connection, click here to read it.

In our AppCenter there are some integration options with Google and Facebook tools. We have an article with some explanations, click here to read it.

Contact the team via email, pointing out the problems that we will help you with.

This setting must be done with your implementation analyst. If you have already finished the implementation, contact our support team.

For that, you need to activate the Promotion Package. We have an article explaining the difference between Promotion and Promotion Package, click here to read more.

Contact your implementation analyst, and if you have finished this process, contact our support team to better assist you in this case.

In most cases, this occurs due to an integration issue between your account and Google Maps. To identify exactly what is happening, follow the steps below:

1. Open your browser console: On the webpage where the map should appear, press the keys Ctrl + Shift + J (on Windows) or Cmd + Option + J (on Mac).
2. Locate the error message: A window will open on your screen. Look for a line of red text starting with: Google Maps JavaScript API error: ...
3. Check the solution: Directly below that red message, there will be a direct link to Google's documentation. Click it, find the name of the error that appeared on your site, and view the specific instructions to fix it.

Verify with your Analist or send mail to sac@stays.net