Frequently Asked Questions

We answer some questions we always get here

To remove ‘Powered by Stays.net’ we charge a 10% of the base monthly fee. If you have interest in this change, it is necessary to contact our commercial team for more information

You need to fill out the domain migration form, but we have an article explaining some things, and also help you with this migration, click here to read.

We can integrate external platforms via script, such as Tawk.ko and JivoChat. An option that is already integrated with our AppCenter is AskSuite. We have an article explaining step by step how to make this connection, click here to read it.

No, you can only use one domain or subdomain on your system. The solution for multiple domains is to redirect it to your Stays website, but we do not offer support for this kind of external setting.

In our AppCenter there are some integration options with Google and Facebook tools. We have an article with some explanations, click here to read it.

If your plan is Agency, so yes, your developer will have access to our hotside codes.

Verify with your Analist or send mail to sac@stays.net

Yes, you can make this change by watching our custom images, click here to see the tutorial.

This setting must be done with your implementation analyst. If you have already finished the implementation, contact our support team.

Contact your implementation analyst, and if you have finished this process, contact our support team to better assist you in this case.

Contact the team via email, pointing out the problems that we will help you with.

To carry out this verification that some platforms such as Google and Facebook ask for, it is necessary to send the codes to the team for configuration, or if your developer has access, just insert the codes in the head of your website.

For that, you need to activate the Promotion Package. We have an article explaining the difference between Promotion and Promotion Package, click here to read more.

No, remember that the website is self-made. The team will help you to use the platform, the other changes must be made by you.

Yes, inside the system you can easily access and change your Rental Agreement, but if you need help with other types of forms, contact our team.

Just access the following link: youraddress.com.br/sitemap.xml. From this link, you can configure settings on platforms that make this request.